u/Capital_Plane9403

I bought a sealion 7 via novated lease. I ordered direct from the website and picked up the car last Wednesday.

So far I'm super happy with the car, but I am yet to receive back my initial deposit of $1000 as they are required (full cost of car covered under the lease).

They told me they processed it last week but I don't believe them as it hasn't landed in my account. I've asked for a receipt as proof but they just ignore it.

Has anyone else had this challenge? I'm really happy with the car but the service of BYD has been deplorable from the get go. I don't know if they're overwhelmed but there is zero communication or care factor for the customer.