I run a $1mn ARR LinkedIn automation SaaS and I think most AI that’s being built for outbound is making things worse. Here’s why. (i will not promote)
My SaaS has 4,000+ customers. And the product does what it says, pretty good actually.
And yet every few months I get on a call with someone who used one of those AI outreach tools, sent thousands of messages, and got nothing back.
Here's what I've noticed after watching this happen for 5 years.
The people who are actually best at cold outreach, the ones running agencies that consistently get 40-70% reply rates, think most of the AI being built for this category is making it actively worse.
Because these tools flood inboxes with generic messages, train buyers to ignore everything, and make it harder for everyone who's doing it properly.
What the best cold outreach agencies actually do looks nothing like what AI SDRs do.
They spend more time on targeting than on copy. They figure out a specific angle for a specific market rather than personalizing the same message a thousand different ways. They use Clay to build signal-based lists, Smartlead or Heyreach for sequencing, and increasingly Claude Code for custom campaign logic. When they're done, they might send 200 messages instead of 2,000, and they get more replies.
The intelligence in good outreach isn't in the automation layer. It's in the judgment that happens before the first message goes out; which segment, what angle, why this account is worth reaching right now.
That judgment is what none of the tools currently being built actually have.
Every sequencer, every AI SDR, every agentic outreach platform executes whatever strategy you give it. My product does this too. Give it a bad strategy and it will execute that bad strategy perfectly, at scale, until the account runs out of leads to disappoint.
I've been watching this problem from close range for 5 years. And after being on more than 1800 sales calls where I kept seeing the same pattern, I started building a second product.
The idea is straightforward.
Take how the best cold outreach agencies actually think: which segments they go after, what angles land, what a qualified reply looks like, and turn that into something AI can execute. So the strategy comes built inside the product, not something you figure out before you start.
It’s still early, I don't have any results to share yet.
But if you've run into this problem from either side, I’m curious to know what you've tried.