I’m a 27F bank teller. Before coming to my current bank (a small independent branch that only operates in my state), I was an ABM at a much larger, national bank. Before becoming ABM, I worked my way up from teller to lead teller to getting a manager’s position, naturally. I left due to very poor miscommunications between my DM and I thought involved me stepping up to BM and running my own branch; I didn’t. Now, I’m here.
I have background as a pharmacy tech/manager and as I just mentioned, a bank manager. So you would think I’m pretty good with numbers and paying close attention to things. I try, but this last month has been rough and I’ve posted three $100 shortages in the last four weeks. My most recent one being today. I’m almost certain I know who it is from, but when I called the customer to rectify the situation, I couldn’t get him on the line. My last shortage was posted last Friday (I was shorted $100 in two $2000 straps by a coworker who kept saying it was the correct amount although I explained to her I believed it was $100 off and politely asked if she could count her drawer just so I can make sure, bc surely if I’m off, then she’s over and OOB, too. She didn’t. I am 1000% positive it is from her. she later told me she wasn’t sure about the count on the strap and apologized for my shortage.) but I was told I still needed to show the shortage because I bought the money from her. That’s understandable. I should have verified better so it’s completely on me. My shortage before then came from me running teller row and the drive through all by myself and somehow in the chaos, I lost $100.
I just feel so stupid and embarrassed. This isn’t the quality of my work and I want to do so well, especially after I just approached my manager and asker, “how can I get some more responsibility around here? I‘d like to do more.” I’m showing I’m not ready for it. I cried so badly on the way home from work just now. I’m afraid I’ll be fired — (and even worse I just celebrated my oneyear last week and was told during my employee eval. That same day to reduce teller shortages) — or I’ll be put on suspension. I just want to do well and to show why I got those coveted positions at my last jobs. I’ve never been in this situation before either of showing this many shortages.
Due to some really crazy things going on at my branch (a coworker cashed a $12000 check for someone who was suspected of fraud… coworkers are depositing/cashing checks they’re not supposed to, etc etc) I’m hoping my mistakes can be overlooked, but I know that’s not always the case. And I don’t wanna use someone else’s mistake/mishap to make myself feel better. They didn’t mean to do those things so ik it’s not hard to use it as justification for my mess ups because I’m trying to make myself feel better, but it’s not the thing to do. I’m just afraid of what tomorrow and Friday will hold. All I can do is just be better moving forward if I’m still lucky to have my job and continue my income.
If anyone’s ever been in a situation like this, how’d it work out for you?
Thanks for your time!