Our cakeshop uses AI for automated pricing quotations, order reminders, asking reviews, editing and posting reels, and turning customer messages to order forms.
Just want to share how we use AI in our small business. For context, we sell custom cakes. Customers message us on Facebook and send cake photos for inspiration. They pay online, and we deliver the cake on the day of the event.
We own 2 cake shop brands. One has a physical store, and the other is fully online.
- We built a cake pricing tool.
Customers can upload any cake design, and AI checks the design, cake type, icing, toppers, and other details. Then it gives a price estimate.
It usually takes around 10 seconds. You can try it here: Genie.ph
- We built an AI image editor for cake designs.
Customers can edit or customize their cake design by changing colors, sizes, shapes, or adding messages. They can describe what they want, or use our built-in editor.
- We have an internal order management app.
Our decorators upload finished cake designs there. Once uploaded, the image is sent to Gemini 3.1 Flash to generate the cake title, description, tags, and other details needed for our website.
We also use AI image editing to clean the background and add our watermark. After that, it gets uploaded to our Shopify website and also sent to the customer.
- We use Wan Video, Alibaba’s image-to-video tool, to create a 5-second video of the cake spinning.
After the video is generated, it is saved in Supabase and uploaded to Facebook Stories.
The next day at 9 AM, 7 of the generated videos are automatically edited using Shotstack, then posted to our Instagram and Facebook Reels.
- Every night at 8 PM, a workflow runs and thanks customers for their orders.
We use Gemini Flash to personalize the message and send them a Google Review link.
- Every night at 11:59 PM, another workflow checks all customers who messaged us that day.
It cross-checks if the customer has an upcoming order. We link the customer’s Facebook PSID to their order in our system.
If they have an upcoming order, AI summarizes the conversation and checks if there are updates, changes, or additional requests. Then it saves everything as a customer reminder in our order list.
We still have staff answering inquiries. We just use this because sometimes our staff forget to update the order details.
- We are still testing another workflow for cake inquiries on Messenger.
While our staff and the customer are talking, AI already starts filling out the order form. It gets the name, contact number, order details, cake design details, and other information.
The draft order is saved in our database. Then we can send the customer a link where they can edit and pay using GCash.
Basically, the order form link we send is already pre-filled. The customer just needs to check if everything is correct.
That’s it. How about you? If you have any AI use case you can share, please comment below. I’m interested to see what others have built.
Thank you :)