I’ve gotten very lucky and have managed to land myself a job working in as an IT Support Helpdesk Engineer, so taking calls and creating tickets is what I’ve been told the job entails.
However, I really don’t know that much about all this in the grand scheme of things. I’ve only really done computer science in school and that’s about it. They’ve said they’re going to give me a chance to prove myself, so I want to come in on my first day and show them what I can do and how eager I am.
Basically, my question is: What can I do to prepare/study for this role? (I have a few weeks before my first day)
So far online I have found that a lot of people get the Comp Tia A+ certification when going into IT Support. I have found this channel called ‘Professor Messer’ that has free lessons for Comp Tia, so the only idea I have so far is to watch those videos and study a bit.
I haven’t even watched a single video yet, so I’m unsure if that’ll be able to help me. I just wanted to get some other peoples’ opinions to help me decide.
So if anybody thinks that’s a good idea, or has a much better suggestion for me, please tell me. Any and all help will mean so much to me.
Thanks in advance.
TLDR: I’m starting as an IT Support Engineer soon and want to improve my knowledge. What’s the best way to do so?