We had new carpet installed in our 4 bedroom house- approx 1100 sq feet of carpet. Only one guy showed up for install and I felt that was strange? He worked to the bone, was drenched in sweat even though it was winter and stayed at our house for 14 hours until 11:30 pm installing. We felt that was odd and wrong. We almost asked him to leave several times. I called the company the next day and explained the situation- they never apologized for the inconvenience, just said he prefers to install alone and we got a really good price on his labor?!! I’m like…This sounds so unethical and greedy and we definitely would not have agreed to that up front.
Install was also poor. There were several very noticeable seams, cuts along the baseboards were jagged, there was a big brown stain in the middle of one room and a big piece of glue that felt like stepping on a nail.
They did come back out and fix it which took an additional 6 hours. I have a hard time speaking up for myself but this was a very disappointing experience. If it was a cheaper project or the fix was quick, I likely would have left it at that but I did ask for a partial refund. I was told very condescendingly that they’ve never had any one in 30 years ask for any refund and I was given every guilt trip on how they still need to make a living and $9,000 for carpet isn’t expensive…
Am I being unreasonable to expect a partial refund for my time and inconvenience?