u/Business_Bill_4710

Since we hit 18 clients, I already felt we were missing things. Back then it was some adjustments, answering some clients, but nothing big.

now, a month ago we reached the mark of 20 clients, but I feel everything is falling apart. We're working in full capacity and we're not even able to reach the expectation of the clients. And the worst part is I can already see the churns coming next month.

Talked to other agency owners and most of them went through the same thing, but everyone had a different answer for it. Now I don't even know where to start.

Any idea/framework that could be helpful?