We recently purchased an LG washer and Dryer set from the Home Depot on Ellesmere Road in Toronto.
We wanted an GE Profile which has features such as “Deep Fill” for the water level, but were told this model is not available in Canada.
We were sold an LG set Model WT 6105 CM as being equivalent. It certainly is NOT !
While the settings include “Deep Fill” it only allows a corresponding setting of “Deep Wash” (NOT “Normal” or “Delicate”, etc.). There IS no SOAKING feature.
After we ruined a large load of delicate items which turned into rags, we were explained to NEVER use “Deep Wash” as this setting is VERY abrasive and intended for the washing of construction clothing etc.
An LG technician dispatched several weeks later after a half dozen visits and correspondence with HD told us he never buys appliances from HD given their return policy is a RIDICULOUS 24 hours while COSTCO is 90 DAYS!
A HD supervisor suggested (AFTER the fact) to only buy machines with “Basic” settings that are all owner controlled.
After MONTHS of frustration, wasted time and effort, trying to deal with different departments and “Managers” we have received ZERO satisfaction nor compensation for damages caused by 1. Their failure to disclose that this LG is NOT comparable with the GE Profile models and 2. A ridiculous ( non disclosed) 24 hour return policy even on major appliances in contrast to 90 DAYS return policies at stores such as COSTCO.
YOU HAVE BEEN WARNED !