u/BukHunt

Just wanted to share that my experience with support was next level. My issues were always being looked into and now solved by the team. Couple orders didn’t go as planned and support was always ready to help.

I’ve been enjoying my Framework which is thanks to support.

Long story short I have ordered 4 FW 13's by now all with issues and up to this day the latest one has yet another issue.

Facts:

- last year I ordered a framework 13, my biggest issue was that external display over USB-C does simply not work, every other day plugging in my USB-C monitors simply would not provide an output, while peripherals work. Yes I have tested different cables, no expansion cards. Issue does not occur on other laptops.

- I order a FW 13: MOBO issue according to support, my system would show artifacts and battery drain of 25% while suspend. Returned.
- I order a third unit, input cover received damage.
- I have talked to chaotic eagle and the fact that this person was very kind and was eager to help me out with the external monitor issue led me to give it another try.

Today: I am in contact with support regarding the external monitors and am sending them videos and logs of the issue (which I am glad about that they are picking it up) and chaoticeagle told me he would send all the info to the engineer team. Awesome. Really I appreciate that!

However, today, yes that is a day after I received and setup my FW13 I notice a bubble? on the bottom of the screen, I've attached an image.

Yesterday I also created this post and sent a support ticket, just to ensure everything is correct. Is my input cover ok which I think al seems OK FYI.: https://www.reddit.com/r/framework/comments/1sytq6j/is_my_input_cover_ok/

my previous post regarding thanking the FW team: https://www.reddit.com/r/framework/comments/1subqpd/kudos_to_framework_and_the_chaotic_eagle/

I am clueless what to do at this point. I was working today in office with monitors attached, can the bubble be caused due to heat?

​edit: photo of bubble on display https://ibb.co/wrFZv3mX

Can I change the battery limit on my FW 13 7640U without going to BIOS? I thought there was a official FW-ectool but can’t seem to find it.

I would like to switch from Fedora to OpenSUSE Tumbleweed and specifically were wondering for some tips and tricks you wish you knew when starting out with OpenSUSE.

My questions so far:

- Is this the proper place to look for guides, for example if I want to setup hibernation : https://doc.opensuse.org/documentation/tumbleweed/power/

- How is framework 13 AMD 7640U support?

Thank you!