Faced a scary situation with a delivery rider today
(22F) I’m literally furious, today I ordered food normally as I do from Careem, with the “leave outside door option”. The rider came and rang the bell and was standing outside, I called to inform him to please leave the order out and thanked him.
He started telling me that due to GPS spoofing he took long and is hungry and was about to eat my order on the way (?? 😭) and was hoping I can help him with something.
Me being the stupid empathetic person I am and i understand times are tough and people should be kind, I opened the door and offered him food which he refused, I don’t keep cash on me so I told him I would send a tip via Careem. I was feeling extremely uncomfortable as he was behaving erratically saying he has suffered so much and demanded that he will stand outside my door till I send the tip.
While I was closing the door he said “You’re very cute” in Hindi which sent major panic thru me.
I didn’t have building security number so I panicked and sent him a 25 AED tip on Careem app because I just wanted him to go away 😭. He wanted more money I believe and just kept standing outside my door constantly calling me and sending heart stickers on WhatsApp and voice notes saying pick my call. I blocked him on WhatsApp immediately and filed a complaint on Careem.
He silently was standing in my door way for a good 10 mins hiding to the side so I couldn’t see thru the peephole but I could see the tip of his hat and the messaging notifications he was getting.
I had to call my building manager to come check if he was still there after a while because I was extremely afraid and he still was trying to call me on normal call.
The whole experience left me jarred because I don’t expect it in Dubai and knowing that this person knows where I live and Careem gives access to our phone numbers is extremely scary.
Anyways my building security said I should file a police complaint but I am scared to escalate this and have just reported via Careem and sent screenshots of his messages.
Pro tip to the girlies who live alone: DO NOT open that door regardless of what they say (I am always cautious and had initially felt bad for him but this time my empathy served to be quite dangerous) 😭
Anyways regardless it is not okay to demand tips from customers, especially if someone has sent and ur demanding more it is not my responsibility the company needs to look after its employees
Edit: Careem support has called me and have said they will provide all info for police complaint and I have cctv footage and screenshots as well. Will be doing the same thankyou for the help!