u/Brittany_Initial_781

We do live roleplay sessions for our sales and support teams and I’m starting to question the whole format.

Managers don’t have time to run sessions consistently so it’s always last minute and uneven. Plus half the employees are embarrassed to practice in front of coworkers and the rest are just going through the motions.

I know practice matters but the way we’re doing it right now just doesn’t seem to be working. Has anyone found a way to make this work better/feel less cringe? How do you prep sales for customer facing conversation ?