Seller sent wrong model, wants me to close case before rectifying.
I bought an ice machine from AliExpress via "Brand+” with Euhomy - I bought the front loading 'crescent' ice machine, which was around £158, i received the wrong model (they sent the cheap bullet ice maker from Euhomy) - I immediately raised a dispute with photos showing what they'd sent (I didn't even open it, the packaging shows the product on the outside and it's obviously wrong) - Euhomy have now emailed me the below - I feel a bit uncomfortable cancelling the dispute, clearly they've shown themselves to be inept with shipping their products - if they send me the wrong one again, what do I do then? (I doubt I can raise a dispute again on the same sale) - it feels a bit disingenuous making me cancel the dispute before the dispute is resolved - what would you do?
Would you be willing to accept a replacement of the correct product sent to your order address below?
(Address)
If you agree to this solution, could you please kindly cancel the dispute through the AliExpress platform? Otherwise, we will be unable to arrange the replacement shipment for you.
We sincerely apologize for the inconvenience and thank you for your understanding and cooperation.
Best regards, Tracy