u/Brilliant_Orchid_730 — reddlx

A question regarding the account

Good evening,

I have a question regarding what I believe is an unjust account ban, as well as what options I have if support does not respond or help resolve my issue.

My main account has always been used only by me, and I have never played on any other FACEIT accounts.

I simply purchased a computer from a friend who previously used FACEIT on it.

I would also like to mention that the ban on my main account is permanent

My question is: if support does not respond or is unable to resolve my case, will I be able to create a new account after 6 months and verify it with my own documents? I have not violated any rules and I only want to play on the platform.

Thank you for your time.

u/FACEIT_Darwin u/FACEITcom

reddit.com

u/Brilliant_Orchid_730 — 5 hours ago

▲ 2 r/FACEITcom

Admins, please help me resolve my issue!

My nickname is Dr1pskiii
https://www.faceit.com/en/players/Dr1pskiii

This is my third post regarding my wrongful ban.

On March 27, I received a computer that I bought from my friend, and on May 5, I received a permanent ban for “platform abuse.”

I honestly state that I have never done anything in my life that could have led to a ban. Perhaps the system thought that the same person was playing on different accounts, but no one else has ever played on my account, and I have never logged into anyone else’s account.

The admins can also check the game demos and verify the IP addresses from which this computer was used before March 27, and compare them to the IP addresses from which I played after that date.

Before buying this computer, I also occasionally played from an internet café in Cologne, Germany.

I believe the platform is sufficiently advanced to verify the location and time of any logins—both to the account itself and to the associated Steam account. No one has ever accessed my account from a different location!

I swear from the bottom of my heart that I have never done, nor even thought about doing, anything against FACEIT platform rules.

Please help me solve this problem. I really want to play because I bought this computer specifically for CS2. It was my dream to play from my own computer and from home.

I also want to help the admins with the investigation and am ready to cooperate in any way possible — even a personal visit to your office or a phone call, anything necessary to prove my innocence, because this is the absolute truth.

I am also attaching the number of the latest support ticket regarding this issue.
I have submitted around 5 tickets in total about this matter.
#13385117

u/FACEIT_Darwin

u/Brilliant_Orchid_730 — 3 days ago

▲ 0 r/FACEITcom

Still none of the admins have helped me resolve my problem!

https://www.reddit.com/r/FACEITcom/comments/1t4hy6l/i_got_banned_for_smurf/
Here the post about my problem and i still have no reply about this situation

What should i do ?
I can prove everything that i bought a PC , that my friend played on before me!
Admins

u/FACEIT_Darwin

u/FACEIT_AC_Team

u/FACEIT_Raphael

u/FACEIT-InfinityG

u/FACEIT-Juliette

https://preview.redd.it/k0ap64xvwxzg1.png?width=1913&format=png&auto=webp&s=be2b9f6622f61af0047d95da00c32bf300bb353d

reddit.com

u/Brilliant_Orchid_730 — 6 days ago

▲ 0 r/FACEITcom

https://preview.redd.it/8464me292czg1.jpg?width=1280&format=pjpg&auto=webp&s=7028adb65c200f82f645610fbb4b1574f6028c0d

https://preview.redd.it/x19aeqvq7czg1.png?width=1913&format=png&auto=webp&s=b4d84cfa15363a0908ad118a8a0698562fe2de76

3 days ago I was banned for 30 days.
This morning, I was banned permamently from the FACEIT platform for smurfing.I regularly played CS on FACEIT
It's my only CS account i have 1600+ games. How could I possibly smurf on it? Can any FACEIT admin help?
A possible reason is that I bought a computer from a friend, and the system detected it through the computer's components, but my friend cleaned it and completely reset it before shipping it.
ticket #13311275

I can also provide all the photos of how he packed it, and even the shipping tracking number.

Update :
On May 3rd, I got caught in a FACE IT against Admin Darwin u/FACEIT_Darwin , and we won the game. He probably thought I was a smurf and just blocked my account.

Here's a link to that match. https://www.faceit.com/ru/cs2/room/1-5f8fbd56-2dd6-4001-81cb-171f865bd54f

Update :
I also want to add that I bought a computer from a friend a month ago, and before that, I couldn't afford one, so I went to a computer center for a couple of years.

There, I managed to raise my gaming level and reach level 10 on Faceit. After all this time, I was simply banned forever. That's how the Faceit platform devalues your efforts. It's a shame.
But I just want to play a game....

reddit.com

u/Brilliant_Orchid_730 — 9 days ago