Paid $6K for STR “optimization” nothing done yet—ask for refund?
Hired a new STR company (optimization + systems), paid $6K upfront ($12K total). I am new to STRs and the home is historic so there are some maintenance things that need to get done. Units are now offline during the transition away prior prior property manager, an new company have two separate contracts, one for optimization and one for ongoing management. The optimization / systems / acquisition is 12K. They haven’t actually executed anything yet—just ideas and communication started slowing down and a change of tone.
I’m thinking of pulling the plug and asking for a refund since it’s so early.
Has anyone dealt with something like this? How would you approach it?
I feel silly because the 12K is not going into anything tangible. And the 15-20% we’ve been paying haven’t helped us keep up the maintenance or get some profit aside to tackle it later. I am a full time employee and partner is overwhelmed by this and wants it off his plate. I think we don’t have a system and we are learning the hard way as we go. Any advice appreciated.