Update - just heard from our local dealership (who we trust so far) who was looking into it and talked to the bad dealer - apparently the vehicle won't even turn on now! It did at least turn on when they received it, and they took it for a test drive to get the code to pop up. We feel like they may have screwed up and that's why they refuse to give us an estimate or any of the codes or information about what they did, or what Kia tech support said when they were supposedly trying to program it. Obviously we need to get it out of that dealerships possession but we are worried that might mess up any claim we might make in small claims.
Edited to add make - it's a Kia, car is in NS. Our local Kia dealership is looking into it and seeing if they can accept and fix it if we get it to them.
Are car dealership mechanics allowed to refuse to fix a vehicle? A vehicle broke down, had it towed to the nearest Kia dealership in NS, they've had it over 3 weeks and have had very poor communication. Ordered a part that was several thousand and installed it but can't seem to program it. Not sure how hard they are actually trying. Service department is very hard to get a hold of and now they put the old broken part back and refuse to work on it. It's going to cost me several hundred dollars to move it to another dealership. May possibility be under warranty is why I am using the dealers