l've been in 1st line service desk for a few years and feel stuck. My work is mostly basic troubleshooting, using scripts set by senior analysts, password resets, following KA and logging tickets. It was fine at first beginning because I always in dire need of a job ( looking back I should have waited) but I'm not learning anymore or getting any technical knowledge that I think Is transferrable most access that made the job feel technical is being stripped one after the other and now it's more like a customer service job with occasional application support. I've been studying for CCNA and doing home labs with VLANs and routing, but it doesn't seem to be enough to break into network or infrastructure roles. I had one Network Admin interview about 7 months ago and nothing since. Most roles want experience I don't have like production networking, deeper AD, servers, or cloud. I know the basics, but it feels like I'm stuck in the "need experience to get experience" loop. I'm starting to burn out and worried staying longer will make it harder to move. For anyone who's made the jump, what actually helped you get into networking or infrastructure?
My fear is there's not a path to move forward within this company as I have been at it for years I'm already in my 4th. I could be stuck in this role taking chats back to back as it's a chat heavy workplace with a lot of pressure to meet targets (not a problem been here long enough already know what to do or how to handle what I don't know). The roles I'm interested in are all outsourced. I have looked at MSPs too but no luck ideally I won't want an MSP because everyone seems to talk about the pace and how not so great they are to but at this point I'm open to it if i get the right opportunity.
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