Issue: The unit I stayed in had chipped/missing wood on doors, holes in curtains, a broken ceiling fan housing, and a heavily stained, discolored couch which were not in the pictures of course. BUT worst of all mold in the mini split unit which we were breathing in during the day and all night. It wasn’t discovered until the last day. Upon discovering it was mentioned to the host they didn’t want to do anything about it. Had to wait 72 hours to “involve Airbnb”, so I did.
Outcome: Was told “Since it’s been more than 72 hours, we aren’t able to offer support under AirCover for guests for this issue.”
Policy stated by Airbnb:
To qualify for support under AirCover for guests, guests should:
- Report any travel issue to their Host, or to us, within 72 hours of discovering it.
- Share some documentation (photos, videos etc.) of the issue.
Any advice on a situation like this?