I use a service called WISE to transfer money bank to bank from USA to the UK.
I've used Wise for years but now have an issue and they don't seem to be very helpful with trying to resolve it.
Has anyone had issues with WISE transfers disappearing? Or with banks (Nationwide in UK) not receiving the money properly etc?
Detail... These are transfers to my son's Nationwide account. His (PDF) bank statements show no payment arrived. These statements were shared with Wise and after a month of back and forth they eventually said they would investigate.
They say they spoke to Nationwide and eventually produced an image file that looked like a screenshot showing the transaction, but not showing another transaction. The screenshot had no bank logo or address. All account numbers matched. It just seems massively fishy.
I'm sure people will think maybe my boy forged the PDF file for some reason but I've run it through some online verification checks and it looks unaltered. He's also not remotely capable of doing this from a technological viewpoint.
Wise claim there is no "tracking document" they can share with me. I don't work in banking and have no idea if that's true. I don't have a Nationwide account so I can't see what statements should look like or what format (PDF etc) they are available in. I can't find a Nationwide contact to investigate and even if I did they wont speak with me as it's not my account.
I'm not sure what else I can do. Wise think they've sorted it but the money is gone.