u/Bricks_4_Hands

Hello guys, I am pretty upset right now and would like to know if there is anything I can do to avoid damaged credit.

In September 2025, my girlfriend and I moved in together. I cancelled my internet service in my old place over the phone and paid my outstanding balance.

Fast forward almost 8 months and they are sending collections after me over about 18$ that was apparently not paid, even though the Telus rep on the phone assured me my account was settled at the time of cancellation.

I assume this will hurt my credit. Would you just pay it immediately and ask questions later? Should I be calling Telus?

If my credit takes a hit for this I will be extremely mad