So I just got a call that my bike is ready to be picked up after a full rebuild and they emailed me the final bill. I had the drivetrain replaced and knew I would be spending a lot but this is quite a bit more than what we started with, the initial quote was for $500, then they called and said it would be more like $700 because we are replacing the entire drivetrain (cues shifter, derailer, everything, nothing fancy), and now the final total is $800.
What's bothering me is that they changed the service package in the initial quote from a level 2 service for $174.99 to a level 3 service for $299.99 without telling me about that, and then also are charging me $70 for brake bleeding. I get that maybe a level 3 charge makes sense for everything that was done, but shouldn't that at least include the brake bleed?
Here is what the service packages list as included:
Level 2 package
This package was designed with performance in mind, perfect for anyone interested in a cleaner, smoother operating bike.
Paying special attention to detail, we will give your bike the TLC it deserves, including:
Level 1 Tune-Up plus:
Drivetrain remove + Ultrasonic clean
Wheel tension + true
Headset adjustments
Hub adjustments
Bottom bracket adjustments
Frame & component wipe down
Level 3 Package
The Ultimate Rebuild brings your bike as close to the way it looked when you first picked it up! Perfect for the rider that wants to protect their investment, we pay special attention to EVERY detail, we will give your bike the TLC it deserves, including:
Level 2 Tune-Up plus:
Complete bike strip-down
Detail brakes + all components
Drivetrain remove + Ultrasonic clean
Drivetrain inspection, reinstallation, and fine-tuning
Should I negotiate any of this with them? Is the change to level 3 plus charging for brake bleeds fair?