Still hitting "maximum number of WhatsApp provided numbers" error even after full Business Verification since last year (Twilio + Cloud API)
Hey r/WhatsappBusinessAPI,
I'm running into a frustrating issue with WhatsApp Business API (using Twilio as BSP) and hoping someone has experienced the same thing.
My setup:
- Business Portfolio (Catalytic Verticals, Business ID: 765437814844917) has been fully Business Verified since last year → status shows "Verified" + "Approved" in Business Settings.
- Payment method is added.
- All numbers are Twilio-registered senders for Cloud API.
- Currently have ~7 numbers listed in WhatsApp Manager (mostly Pending or Offline).
The problem:
Whenever I try to add a new Twilio WhatsApp sender, I get the error:
“You have reached the maximum number of WhatsApp provided numbers, please delete an existing WhatsApp provided number to proceed.”
Even though the business has been verified for a long time, it still feels like we're stuck on the initial low cap (~2 numbers). I know verification is supposed to raise it to ~20, but the increase hasn't happened automatically.
Has anyone else had this happen even with long-term verified business?
What finally fixed it for you?
- Just aggressively deleting all Pending/Offline numbers?
- Opening a support ticket with Meta and getting a manual increase?
- Something else (e.g., needing higher messaging volume first, cleaning up multiple WABAs, waiting a specific number of days)?
Any advice or similar experiences would be really helpful. We're building ZapManejo (a cattle/livestock management SaaS where farm workers send natural-language updates via WhatsApp), so we want to keep things simple with a shared number for now but may need a couple dedicated ones for larger clients.
Thanks in advance!