u/Both_Procedure2366

I run an online ecommerce business, which 90-95% of my orders are COD. So, i struggle with operations, keeping track of order statuses, RTOs, costs per order, etc… at the same time, I can’t keep track of my financial performance, I know that im profiting, but i don’t know the exact number, which is a huge problem. How do I keep track of all of this separately, so I could scale it fast, since I am planning to delegate everything very soon, since this is a project in an already existing family business and I have employees who can handle all that stuff, I just need to design a scalable and efficient system. Anyone went through that before and could help in any way? Thanks in advance.