Very slow I-20 OPT porcessing
Does anyone know where I can complain about OGS? I applied for an I-20 OPT request on April 20th, and they denied my request because of missing files. Although I uploaded all files in the e-form, it's impossible to submit a form without first uploading files. There was a bug in myOGS website that somehow ignored my files, and it wasn't even my fault. I wasted so much time just waiting to be denied because of this issue. I submitted a new request, but it's still been stuck in processing since the end of April. I'm already in my grace period, and I have to get EAD as soon as possible. I've tried to reach out to them multiple times, and they always send me a templated answer. I even tried to reach out to a DSO stated in my I-20 and never got a reply back.
I don't know why it's so slow. I remember when I applied for OPT for my bachelor's at a different school, they updated my I-20 immediately during the virtual meeting. I received my EAD in just 3 weeks. It really annoys me that there's virtually no support for international students at Northeastern.