Anyone else had a run of terrible JustEat experiences lately? Last night was the last straw.
Driver turns up, doesn’t ask for the delivery code which I thought was suspicious but whatever. Get to the kitchen and find he’s given us the wrong order. Receipt clearly has someone else’s name on it.
I try using the rider chat and he blanks me. Call the restaurant and they refused to help. Contact JustEat using their infuriating AI chatbot and they refuse to refund or compensate in any way.
We’re down about £30 between what we ordered vs what we got. This is the third time delivery has gotten screwed up in the last couple of months. We only get takeaway about once a fortnight as a treat. Now we’re thinking why bother?
Is it a city wide thing or are we just majorly unlucky?
Edit: We're in full agreement with everyone saying 'just don't use JustEast.' Their only selling point was convenience, and that's obviously no longer the case since we can't trust that our food will show up. If anyone else is waiting for a sign to stop using these services, here it is.