I've had a look at the new April 1st 2026 refund policies, but am having an issue trying to refund a ticket for 6 days from now. (Policy is return by 23:59 the day before).
I accidentally bought a ticket for the 11th instead of the 4th (both are mondays), when my ticket was scanned on the train by the handheld device it errored and myself and the attendant realized the date was wrong as it was a week from that day. It was totally fine, I bought a new ticket from him and he told me I could call for at least a partial refund.
Now trying to call trainline for that refund they are refusing it because it has been scanned, even though it was rejected and for a future date and I have proof of a new replacement ticket for the date I traveled.
I haven't found any policies about this so not sure if there is anything I can do, but it seems a bit scammy. Any advice?