TurboTax is the worst
Long time TurboTax user here. This year has been an absolute nightmare. I tend to pre-pay for my filings in order to lock in certain prices and this year was no different. It was after i pre-payed that I realized:
1.) They not longer take .csv files for crypto transactions
2.) They want you to upload a PDF(good luck with my 180 page PDF)
3.) It is never able to fully process the PDFs thus leaving me with an incomplete filing
So naturally i select the expert premium. "oh ill just send my documents to them and they will do it for me." What a silly thought that was. After 15 hours, and 5 different experts it was always the same conclusion...."something is causing the computer to crash on my end when trying to go through these transactions."
So they would send me out of expert and have me re-enter, always leading to the same conclusion: "sorry I can't help".
Finally I just ask Turbotax for a refund with the very logical reason that I am unable to accurately file my taxes because your software is absolute trash with handling crypto transactions. Naturally they still say no, they won't be refunding.
ON A POSITIVE NOTE: I went to FreeTaxUSA and had absolutely zero issues at a fraction of the cost. I was able to upload my crypto transactions summary and attach a nice PDF of the individual transactions. One hour of prep time and a fraction of the cost. I will be using them again next year
TL;DR...turbotax is ass, FreeTaxUSA was great