

ZWO are telling me that my s50 is showing signs of vibration issues
I have been in contact with ZWO the last number of weeks due to frequent issues collecting subs. Originally, I emailed them as my s50 was struggling to capture anything above 20s subs. After about 2 or 3 subs, everything would start failing.
When I ran continuous capture, I noticed every 3 or so subs, it began to go blurry and this would occur in sections. So every 3 subs it'd fail for about 3 in a row. This obviously takes up a significant portion of my captures. I have observed multiple objects and it appears in all of them.
After multiple emails and me sending over sessions, photos of my setup, environment etc, they came back to me this morning stating "After reviewing the materials you sent, we have seen clear evidence of vibration-related issues in your subs (screenshots attached). This is the most likely cause of the blurriness and inconsistent tracking you are experiencing.". They advised me to lower the legs to increase stability.
The tripod I purchased (Skywatcher Star Adventurer) is widely regarded as one of the best tripods to purchase for using with Seestar products( https://ktectelescopes.ie/collections/skywatcher-mounts/products) and they later advise that if I am still encountering issues, to pick up a sturdier one.
Has anyone else experienced this? I am getting an element of them trying to pass the blame onto my equipment. I have used three different tripods (including the stock tripod) and continue to have these issues. At this stage, I really don't know what else to tell them. However, if there is a possibility of user error, I am open to feedback from other users. I've attached photos of my setup, so please let me know where I could possibly be going wrong here.
If anyone is interested, these are the subs I captured for m16 which I sent them as an example - https://www.swisstransfer.com/d/968f734b-2f76-4e83-b682-e49c554c95d3
Thanks