I was part of last week's golden letter gang! I received the Mohela forgiveness notification earlier this week. After seeing all the other exciting posts about FedLoans zeroing out accounts, I checked my FedLoans account today. To my surprise, it shows that I owe $3.00 ($1.00 for each of my three forgiven loans). Last week, prior to forgiveness, it showed a correct balance of loans owed ($18K), so I know this is a new development post-forgiveness.
Long story short, I called FedLoans and Mohela and to no one's surprise they are pointing the finger at each other. FedLoans says they can't do anything about the balance (despite sending me a golden letter stating there is NO balance anymore). Mohela says that FedLoans needs to tell them if there is a refund due to a borrower before a refund is processed. I'm worried because I removed my Auto Pay info already, I do not plan on paying the $3.00 (incorrect) balance, and I AM owed a refund that is showing up as a negative balance in Mohela's account.
Should I be worried about the FedLoans balance of $3.00 post-golden letter and post-Mohela forgiveness letter? I am primarily worried that FedLoans will see the balance and erroneously tell Mohela that I should NOT get a refund (despite the negative balance that Mohela itself shows in my account).
Am I thinking too much about this? I just don't know why my FedLoans account would show $1.00 per loan while everyone else's account has zero-ed out.
EDIT: To clarify, my Mohela account shows $0.00 due with a negative credit balance because I am owed a refund. It's just my FedLoans account that went from $18K to $3.00 for whatever reason post-forgiveness.