Scenario 1: Doc Ock has his normal tentacles.
Scenario 2: Doc Ock has his nanobot-enhanced tentacles (minus Spider-Man controlling them).
The fight takes place in downtown Manhattan.
I'm not talking about one or two minutes, I'm talking about like 10-20 minutes. The consultation/orientation is technically an interview, and if someone is gonna arrive late to a job interview, that's already a red flag, and they're not gonna get hired.
Potential clients should honestly not be arriving late at all, and if they're gonna arrive late, then they can definitely become a client that leads to problems for you in the future. I personally like to arrive super early (like an hour) just so I can take care of admin stuff and chill until the person comes in.
I'm a laidback guy, so I'm calm when I talk during our training sessions, though I'll throw in jokes when appropriate and talk about various things with my clients between sets. I would also consider myself firm, but fair too.