I’m hoping someone can help me as I can’t find anything about this online and I’d love to avoid the costs that come with taking the device into a store.
I was using my WD MyCloudEX2Ultra 2-bay NAS to store and access my film collection and using Plex to watch them. I have a large collection of DVDs so I ripped them all to the NAS so they’re digitised and easy to access for the family.
I access the drive through the web GUI using its IP address and a log in. Here I can change settings etc. as it’s EXT4 it doesn’t register on my PC or MAC and my only Ubuntu device is a raspberry pi and I my knowledge is limited with this and couldn’t access the drive even after following a few guides.
Recently, potentially after my baby knocked it over, it told me the drive in bay 1 was corrupt, so I tried everything I could to back it up (I know, I’m a lemon, I should’ve had a back up of this already and this experience has taught me a hard lesson) but lots of the files would freeze during copy so I decided to soft restore to see if I could kick the drive into touch. This didn’t work.
I then did a hard restore, thinking I could use some recovery software to get my files back, in the hope this sorted the corrupt drive. This also didn’t work.
I then decided to give up on recovery, I can re-rip the DVDs, and format the disks, hoping again this would fix the corruption. Part way through the format it all froze and now I’m unable to access the drives at all, it doesn’t show on my network despite being plugged in and the IP address id use to access the GUI can’t find it anymore.
I guess what I’m asking is, is it dead? Should I cut my losses and get new drives for it? Would that even work? Or is there a way for me to get it readable enough again to format it and start the process again? I’ve given up on data recovery (although if there is a way, that would be great), my main query is whether I can get the NAS functional again and how I’d go about doing that?
Thank you for any information in advance. I know I should’ve acted sooner on this and had a proper back up in place but unfortunately I didn’t. I will next time regardless of this outcome.