u/BigAssPizzaPocket

Will the other people just stay collaborators or is gonna cause an issue for them?

I’m a single father with full custody of my daughter, and I’m looking for a major change of pace from north central WV, and I’ve driven through many times and I do like the area. I was curious as to the job market. I have a bachelors degree in psychology with a minor in music and ideally would like to do something with that, or even take an alternate route to teach (have been working on that here but tbh this state treats teachers miserably)

So, as I no longer am employed by them, I want to tell you about the merging process of T-mobile absorbing US Cellular.

I worked for an authorized agent, will not be naming the company as they themselves were good to me. But T-mobile was the absolute worst thing to happen.

It started with the initial transition date of November 14. We had hours and hours of training to complete, and every single video in the dozens of training modules were very obviously AI generated. So starting 11/14, we began selling T-Mobile service alongside USC. No new accounts could be created under USC, unless they were for change of ownerships. They still ran promotions for adding lines and upgrades. However one major change is that every single one required a trade, most had absurd requirements to hit. There was one specific that the only time you’d qualify for ANY amount off an iPhone, your minimum trade in had to be a perfect condition iPhone 14 Pro Max. Not only did this significantly reduce upgrade sales, but it also greatly reduced accessory revenue, as much of them came from trade ins when the customer would upgrade and actually get a promotion without a trade. It was at this point that I let my thoughts be known to my store manager that it felt like they were trying to force us closed.

It was pretty much business like that until mid March. They announced that all prepaid customers were required to be manually ported from USC to TMO. My store’s specific customer base is very elderly and stubborn (rural Appalachia). As a store we dealt with far too many angry/aggressive customers and had many people leave.

At this point, TMO has started shutting off USC towers, which they had promised would not happen. There was a leak recently (supposedly on Reddit, I didn’t see it myself but it was referenced in a meeting) that TMO was closing every single USC agent location in the country by July 31, which we had also been told would not happen. The day that TMO selected for agent locations to have access to USC permissions withdrawn is May 1. Well, as of yesterday, I was informed that TMO was massively downsizing agents in preparation for closing, my position being one of them. They said my last day would be 4/30 but I elected not to (employer told me they’d treat it as a layoff whether I stayed or left today.)

Since TMO officially began the transition, I’d lost an average of $500 in commission per month, so roughly $3k (based on my previous 2 years employed there) since the transition. Fuck T-Mobile.

Side note: When the leak about them closing happened, they sent out a message saying that agents were forbidden from discussing the transition or impending closings. The audacity was incredible. Now that I’m not employed, they can fuck off