No shower for over two months - need help with a formal complaint and request for reduced rent for the period it's been broken.
Hey guys, hoping for a bit of help as my shower has been broken (huge crack and leaking into the cafe downstairs, totally unusable without flooding my bathroom and downstairs) for over two months now (since Feb 28th) and I have spoken to the estate agent on the phone regarding compensation. I said to them that last time something similar happened, (the bath/shower cracked right down the middle and was leaking into the room downstairs) that they fixed it in less than two weeks and gave us 50% off the rent for those two weeks so essentially had a weeks rent for free.
I said this was a breach of the fitness for habitation act, as well as the Landlord and tenant act 1985. They asked for me to email them in writing to formally ask for a reduction and to quote the advice I was given from citizens advice.
Can you help me cite the sources etc or let me know if there's anything I don't know about my rights, having not had anywhere to bathe for over two months. I only have a shower in the house and no bath so it's the only place for me to wash - I have been visiting friends and paid for a gym membership which has just renewed for the third month in a row.
What should I include in my formal request?
Any help or advice would be massively appreciated
(Do not tell me to withhold rent pls that is the opposite of what I want to do)