Vinted taking 11 days to “investigate” and refund me? Help
I bought what turned out to be a counterfeit and damaged Jellycat. Was advertised as new with rags and authentic, showed up looking quite different than the listing photos, dirty with visible dust or dirt or whatever on it, and inauthentic.
It arrived on April 30 and I immediately submitted an issue that it’s damaged and counterfeit. The seller’s account was blocked between the time of my purchasing and receiving the item. Seller kept telling me to just keep the item bc she didn’t want it and that I should just wash it. I said no — I want to return and get my money back. She kept saying to keep it, I said ok then offer a refund without a return if she doesn’t want it back. She said she agreed to a refund but wouldn’t approve it in the order issue, got hostile, accused ME of scamming, etc.
I reached out to Vinted and filed a report under damaged. It has been 11 days and they have not resolved this. They reached out after 4 days asking ME for authenticity proof?? Very weird template message. I just submitted the same photos I had and a screenshot showing what the correct tag code for the jellycat should’ve been and what the one I received has. Silence from them.
They reached out several days later saying they’re “still investigating” and will get back to me. That was Thursday last week. I messaged again asking wtf is going on? Do they want the video I took of myself opening the package? No response.
I’ve NEVER encountered this. It’s obvious the seller got blocked for being dodgy, so why are they dragging this out? Is there anything else I can do?