A Frontier salesperson came to my house and told me that 1 gig internet was available at my address, which is why I signed up.
Over the past 3 days, I had multiple technicians come out to install the service. During the installation, one of the technicians told me that I was actually signed up for a 30 Mbps plan and that I would need to upgrade to 1 gig later through the website.
After all that, I was then told that my address doesn’t even support 1 gig at all.
On top of that, they set me up on a 30 Mbps plan without my consent. I never agreed to this change.
This feels extremely misleading and honestly like I was sold something that doesn’t exist.
I’ve already contacted support and they basically said “1 gig is not available yet.”
At this point, I want to cancel, get a full refund, and potentially file a complaint.
Has anyone dealt with something like this before?
What’s the best way to escalate this and actually get compensation or a proper resolution?