called to cancel my internet and accidentally ended up with a better plan for $20 less, been paying the loyalty tax for 3 years apparently
my internet bill crept up to $89 a month and i finally got fed up enough to actually call and say i was canceling. i had maybe $40 set aside to cover the gap while i figured out a new provider
the second i said cancel they transferred me to the "retention team" or whatever, i was half paying attention playing on my laptop when the lady pulled up my account and goes "i can see you've been with us since 2023, let me see what i can do" and just... offered me 400mbps for $67 a month with no contract
same company. same address. just never called
apparently there's a whole internal pricing tier that existing customers never see unless they threaten to leave. i was genuinely annoyed, like why is the new customer rate just automatically better, why do they count on people not calling
anyway if you have any subscription you've had for more than a year and never questioned it might be worth a call. took me 11 minutes