u/Best-Advantage7662

I was a pediatric dental assistant for 14 years, and I love it but the pay wasn’t good and it was too far for me. So a year ago I got a new job (close to home) working front desk for a general dentist, they were aware I knew nothing about general dentistry and were willing to “train” me. Also the doctor noticed I was a little bit shy and soft spoken, so he was very direct with me and told me I need to work on speaking loud and talking to patients more. Mind you, I had no idea what I was getting myself into but I’m willing to learn. The check out girl trained me as I go, basically for less than 1 week. I felt like I went in blindly. At the front desk there’s a checkout girl and another girl for check in. My responsibilities were helping with checkout, entering insurance payments, if patients have a balance I have to let them know and collect, checking on outstanding claims, dealing with insurances when they deny a procedure, balancing at the end of the day. We don’t have a manager, the doctor takes care of everything. So he’s always busy. I’m having to learn how to appeal when insurance deny a claim. I feel very overwhelmed. I feel like the 2 other girls don’t have that many responsibilities while they’ve been working there for over 11 years. And when I ask for help on certain things or just like “hey what should I do here” they get upset, I feel like they expect me to know everything now for the 1 year I’ve been working there. I don’t hate the job entirely, but I wish I had more training, I just feel like I don’t have any support or anyone I can talk to. Sometimes it feels like they look for any mistakes I make just to complain. I know every office is different, but how are tasks or responsibilities divided in the office? Or if anyone has gone through a similar situation how did you deal with it. I’m sorry this was so long.