Hey everyone,
I was playing The Division Resurgence last night and everything was fine. This morning, I opened the game and it suddenly asked me to download everything again.
After reinstalling the in-app download, my entire account/progression was gone.
I had put in several hours of gameplay (around 18K gear score) and I also purchased the Battle Pass.
When I logged back in, the game made me go through the tutorial again. I completed it thinking I would be able to select my previous character afterward, but my old account is completely gone — nothing shows up.
It feels like my progress was reset or I got logged into a different account.
Has anyone else experienced this issue after an update or reinstall?
Any suggestions on how to recover the account would be really appreciated.
Thanks in advance.