u/BentonRyer

I am posting this because I cannot, for the life of me, get Replit Support to answer anything I send them, and this issue has now gone on for over a week.

My BuildHub entry, Japanese Sentence Trainer, has had a serious Replit-side issue where the preview will not load. I also cannot take the app off private because of an error that the Agent says customer support has to fix. Because of this, I was not able to properly show or submit my app for judging, even though I received great feedback based on the description.

Support first replied on May 5 and asked me to provide troubleshooting materials, including screenshots/video and project access. I sent what they asked for, including the app link and screenshot, and was told that I would be connected with a teammate who could look into it directly. Since then, I have not gotten a response.

The only way I can even see what I am doing on the app is by launching it, which has become very expensive and has created additional problems. I have obligations tied to this project, so I could not just sit there developing blind while waiting indefinitely for support.

This caused me to miss the exposure and opportunity from BuildHub/Buildathon, and it also forced me to spend money launching the site just to work around an issue that should have been fixed through support. I am hoping that someone from Replit will look into this directly. I also want Replit to address the costs caused by this delay, because I would not have had to keep launching the app or miss the judging window if the issue had been handled in a reasonable timeframe.

App name: Japanese Sentence Trainer
Replit username: ismhmr1

I am not trying to be difficult. I just need someone to actually fix the issue and take this seriously.

On another note, I don't know why companies think that using AI support is some sort of solution. It is no better than the chatbots people had on Geocities 25 years ago. It does the same thing, and is just as annoying.

If Quinn was a human, he would get fired.