u/Benny4dam

I need to post this because I'm absolutely fuming. The entire experience has been a nightmare and I want people to understand what can happen when shipping research peptides internationally with DHL.

In November 2025 I shipped 3 sealed peptide (Reta) vials via DHL Express from the UK to Janoshik.

The shipment was properly packaged and declared.

Tracking then became stuck at: “Shipment is on hold – Docklands / Enfield UK”

What followed was over 7 months of complete dysfunction.

During that time:

• DHL repeatedly told me the parcel was under “customs/security inspection”
• They refused to provide:
  • any inspection reference number
  • any seizure reference
  • any agency contact
  • any timeline
• Multiple complaint cases were opened and then closed without resolution
• I escalated to executive/customer care teams
• I filed an ombudsman complaint
• I requested return-to-sender multiple times

Eventually I discovered through an internal DHL email chain that the shipment had apparently been referred to Border Force because of: “mis declared contents” and “unlabelled white substance”

Despite the fact the shipment contained sealed peptide vials being sent to a testing laboratory and was described as such.

Then the tracking number completely disappeared from DHL’s system.

Today (almost 7 months later) the package was returned to me through the post.

This is the condition it was returned in:

• Two vial caps had been completely removed
• One vial had the entire glass bottom physically cut out
• Powder was exposed and contaminated
• No explanation included
• No seizure notice
• No paperwork
• No chain-of-custody documentation
• No indication of who opened it or why

At this point the contents are obviously unusable so I'm out of pocket both for the shipping fee I paid as it wasn't delivered and the damaged products they sent back.

What infuriates me most is not even the delay, it’s the total lack of accountability and professionalism:

• no transparency
• no procedural clarity
• no documentation
• no communication
• and apparently no obligation to explain why private property was physically destroyed

For anyone considering sending peptides internationally to Janoshik from the UK:

Be aware that if Border Force flags it, you may end up in a black hole where:

• DHL claims they can’t help
• Customs never contact you
• tracking disappears
• and your package eventually comes back destroyed months later.

I still intend further complaints and escalation because this handling is unacceptable.

Curious to know if anyone has gone through similar with DHL or others..?
[edited to include DHL quotes]