My punishment after 3 years of exceeding expectations was a dressing-down for one day I slacked off.
Okay, boss. Hey everyone, I wanted to tell you a story from work. I'll try to keep it brief.
Background
I work in a department responsible for escalated customer complaints that reach senior management and our legal team.
My daily target is 35 cases. Most of my colleagues on the team find it difficult to reach this number, but I usually exceeded it easily, doing about 45 to 50 cases every day over the past three years. There was no bonus for this, not even a 'good job' remark. I mostly did this out of loyalty to the company, nothing more.
Some complaints are resolved in 10 minutes, while others need a one-and-a-half-hour conference call with legal management in Chicago. It's a matter of luck.
What Happened
A few weeks ago, I was feeling a bit unwell. To make matters worse, I received a series of very heavy cases, and by the end of the day, I had only completed 34 cases - one less than the target.
I didn't consider it a big deal because my weekly average was still much higher than my target, as always. The next day, I returned to my normal pace.
On Monday, my manager called me into an 'urgent meeting' and told me I had to attend a two-day 'performance improvement seminar' because I had 'failed to meet expectations last week'.
Honestly, I was speechless. I asked him if they looked at weekly or monthly performance, and he simply said, 'The daily target is 35. These are fixed procedures, and my hands are tied'.
This seminar was designed for people who consistently do only 15 to 25 cases a day. It was an absolute mockery. I had to drive a long distance after work for two consecutive days to listen to HR people who had never handled a real case in their lives giving useless advice. They made me talk about my 'improvement plan' and how to 'consistently meet the target of 35'. I was fuming with rage. This whole thing wasted a lot of my personal time for nothing.
After all that humiliation, I sat down and thought to myself. They want me to 'reach 35'? Fine. That's exactly what I'll do.
What Happened Next
For four months now, I've been doing my job perfectly. I come to work, complete exactly 35 cases, and then for the last hour or two of my shift, I relax.
My manager has spoken to me one-on-one a few times since then. Each time he asks, 'Is everything okay? Your numbers are different.' And I innocently reply, 'No, why? Am I not meeting my target?' And of course, he has to tell me that my performance is excellent, and that's the end of it.
Of course, I can't give him a cheeky answer in reality, but I feel an inner satisfaction knowing that they had built their workflow around the extra work I was doing, and now they are in a bind.
Just before the holidays, an internal job announcement was posted, asking for 3 new team managers. I'm guessing that's the number of people they need to hire to cover the work I stopped doing for free. All because of their stupid policies.
Anyway, thanks for reading my rant.
edit : sometimes when you do more than your tasks mangers felt like it is nothing its your duty its company right and sometimes i guess they forgot that we are humans but If they want a help from a bot they can use Interview Man to help them asking the right questions for their dream candidate it have a very large data of hiring questions from the common one to the toughest , good luck mangers