Problem with employees
I run a small business in NYC. Finding good staff is difficult - we are in the service industry but staff doesn't directly work with clients. We really just need someone who is a good person with some level of decency and a moderate work ethic.
Our GM is in charge of hiring, however I don't think she is the best judge of character and I'm not sure how good she is at explaining the job to prospective employees. Granted, a lot of people say they will be the best and show up on the job trial and are awful, but we've had a string of seriously angry people who we didn't think did a good job, and we let them down via email in what I believe is a nice manner. Since the job trial is 3 hours long and we have them doing "meaningful work", I get their info for ADP and pay it, which is completely out of pocket and over the course of the year is costing me a fortune.
Does anyone have advice on how to streamline this process? People promise the moon and then can't deliver, and now we're seeing a string of retaliation and threats from those who weren't hired - two separate people saying they've "already contacted Dept of Labor", when I haven't violated any labor laws, have repeatedly asked them for their info to register with ADP, and overall think I've been fair.
For reference, I've found almost all of my current employees on Indeed though have also tried Craigslist and word of mouth through current workers.
Is this just NYC? Do other people have to deal with this? Is there a solution? The time I have to take handling these people and the stress of having yet another person act out is really wearing me down