Atlanta, Georgia
I took a vintage, family heirloom 18k Mathey-Tissot in for service at my local jeweler at the end of January - it was in good aesthetic condition but not running. He told me he’d have it back to me in 6-8 weeks, which I said was great because my wedding is May 9 (now 10 days away)… the watch is still not ready. on Monday, I asked if he could put it back together (even if it wouldn’t run) so I could still wear it at my wedding, and he said he couldn’t do that in good faith, as it could damage the watch long-term and put his reputation on the line. I asked if I could just have the parts to take to another jeweler (a family friend recommended someone they use for their vintage collection). he said no. “the watch is legally yours, but I can’t give it to you in its current condition.” this is almost certainly illegal. I’m already $350 in and frankly don’t care about the money - I need that damn watch for my wedding!
anyone experienced something similar? I feel he’s almost certainly misplaced components of the watch, or the watch as a whole. what’re my options? do I have any hope for getting this watch for my wedding day? this is a nightmare, especially for a family heirloom that’s been passed to me for my wedding day.