This just happened to me selling a Kindle Scribe last week.
I sold an excellent condition, seldom used Kindle Scribe in it's original box on eBay.
I thought the buyer would be very happy, but instead, he complained to eBay that the pen was broken on arrive, and sent a photo of the broken pen.
I checked the price of the stylus, and it was $80 new on Amazon. I thought he was replacing my good pen with a broken one, and regretted not taking more photos of the pen for my listing page.
I contacted him, and he said he'd like to keep the Kindle, but that he would like me to refund his shipping.
I'm very suspicious, because how could a good pen be broken when shipped in the original Kindle Scribe box? (it is actually snapped into place)
So I refused to give a partial refund, and asked for the entire item back.
He finally sent it back, and the pen is fine! I'm really thankful I got everything back in good condition.
Tips and Lessons Learned:
Take pictures of everything, including the condition of the accessories!
Take pictures of any Serial Numbers (I learnt that from a previous scam)
Don't do partial refunds.
In my case, the buyer just wanted to keep the item and get extra more money back.Refund as soon as you received and checked your item. You have about 2 days.
If you don't issue refund, eBay will take it anyway.Purchase shipping labels from eBay. Tracking is included, and you get a discounted price.
Next time, wait till the sale is completely over before giving buyer feedback.
(I had already given the buyer positive feedback upon payment.)You can blocked that eBay account from ever bidding in your future auctions again.