About a year ago after one of the iOS updates I started getting this error whenever I use Music. Ive used AppleMusic since it cane out in 2015 and never had an issue until now.
The error says “Cannot decode” and shows for 90% of my songs. I have tried it on streaming ( wifi and data) and downloading the song and nothing. I have tried stuff I found on support blogs, conecting it to mac and changing the set up, and nothing.
I cannot click on a specific song, and when shuffled, the songs keep skipping until finally one can be played.
I have been in contact with support three times, I have submitted recordings and they have used remote stuff to view my screen, they always say they will get back to me but then just ghost me. I have more than 5,000 songs that I cannot listen to on my phone.
Im still using the service as I have more than 10 years of saved songs and use it on mac and ipad, but it is awful not being able to listen to music on the go.
Has this happened to anyone else? Does apple support actually help solve issues?
Thanks for any advice!