I got my first Birdbuddy last year. connected fine, worked well, the panel seems to be enough to keep it charged. I upgraded to a premium subscription and then I bought a 2nd feeder; a hummingbird feeder.
The unit did not seem to charge. Out of the box it was at 64%. I charged it for 4 hours and it didnt move. I paired it, got it on the network and 2 days later the battery was down to 8%. I tried to charge it using the cable provided and it was NG. No blue light, still at 8%.
That's when I learned BB has no functioning customer service process. They have a chat bot that will work you through several efforts to bring the unit around. When its done with its list of troubleshooting, it just goes quiet. Dealing with BB is like trying to communicate with a black hole. No phone number.
A few days later I got an email with a ticket number on it requesting my original receipt. I had it and sent it in. The next thing I recieved was an email asking me to get back on the chat bot so they could determine what my problem was.
Bottom line, nice device but if you have an operating problem with one, you're very much on your own.
I tried to sign in to cancel my premium subscription and their website did not recognize my password. I used the "forgot password" button and found out they do not recognize my email address. As stated above, I'm at a dead end.