Hi - I'm hoping I can get help here since I was stuck on chat support for 2 hours and none of the suggested scripts worked for me. Unfortunately, I lost my case number for anyone reading this.
Phone: Samsung Galaxy S20 FE (formerly T-Mobile phone, but Unlocked). On Android 13
Issue: Calls no longer go to voicemail
Previous state: Voicemails directed through YouMail ONLY.
I noticed recently that I have not gotten any voicemails from anyone since mid-April, and when I tested it out, I noticed that my voicemail can no longer be set up.
Things I tried with the chat while connected to 5G ONLY.
- Reset Network Settings (On my phone, WiFi, Mobile, and Bluetooth are simultaneously reset). This cleared out my APNs, which is needed for me to mobile connection to my phone.
- Restored APN settings (The 3 Verizon APN configs are entered)
- Multiple restarts and airplane mode toggles
- Toggle "Allow Voicemail" on US Mobile Site
- Multiple attempt to Toggle Visual Voicemail on Google Phone App. Cannot toggle or select - shows network does not support it.
- Multiple attempts to activate "Safe Voicemail" on YouMail. States that the setting could not be verified and setup could not be completed.
- Dial basic voicemail - it can be reached from my phone, but no calls received direct to it.
- When I got escalated to "advanced diagnostics," the new rep suggested to reset the network settings as I did initially, where I chose not to do since it did not resolve my issue before.
- NOTE: No ESIM. I have a Warp SIM card.
Is there anything else I can try? Did something change within the last month that stopped my phone from getting voicemail? My partner has an identical configuration without any issues. I'm hoping I can get some guidance or resolve since it is inconvenient to not have a voicemail.