u/Basic-Association710

I'll start with the part that still gets me.

In March, I went to Goa with friends. At the end of the trip, we returned our cab and headed home. Somewhere between returning the cab and reaching the airport, I realised my camera was missing. It was still in the cab. By the time I figured this out, the cab had already been picked up by another customer.

I spent two days trying to trace it. Called the cab owner. Asked if he could reach the next customer. Tried every angle. Nothing. I came back to Hyderabad and accepted that the camera was gone.

A week later, I got a DM on Instagram from a woman I had never met in my life.

She was the next customer who had taken that cab. Her mother, while packing up at the end of their trip, had unknowingly picked up the camera along with their things. This woman found it in their bag, went through the videos on it, noticed I mentioned my organisation in one of the videos, used Google Lens to identify the company, found their LinkedIn page, found me listed under People, came to Instagram, searched my name, and sent me a message.

Let that sit for a second. She had no tracking number. No booking. No address. No obligation whatsoever. She found the owner of a camera she didn't even know she had — using nothing except the internet and genuine effort. I still don't fully have the words for how that felt.

I arranged for a friend in Gurgaon to collect the camera from her. We booked DTDC for a home pickup on 28th March 2026. Destination: my home in Hyderabad. Expected delivery: 7th April.

Here is what happened next.

The package was picked up from Gurgaon on 28th March. It reached Medchal — which is literally on the outskirts of Hyderabad — on 2nd April. Five days later, on 7th April, the expected delivery date, I got a tracking update: "Attempted but Undelivered."

No call was made to me. No SMS. No notice of any kind.

And on the same day — same day — at 11:28 AM, another update appeared: "RTO Approved." The package was being sent back to Gurgaon. It had reached Hyderabad. It had been returned. I found out via a tracking notification.

That was 44 days ago. I have been trying to locate this package ever since.

The support calls.

I have called DTDC customer support more than 20 times since 7th April. I have kept a log. Here is what those calls have produced:

Every single call ends with one of two sentences: "You will receive information within 24 hours" or "You will receive information within 48 hours." Neither has ever been true.

Around call 8, I was told the package had been handed to India Post for last-mile delivery. This was the first time anyone had mentioned India Post. I was not informed of this at the time of booking or at any point during transit. When I contacted India Post, they had no record of receiving the package.

Around call 15, I was told: "You did not book through our official customer care channel. You booked through a local store or DTDC centre. We don't have visibility into that booking. Please go to the centre in Gurgaon and ask them directly." The booking was a home pickup. A DTDC agent came to the sender's address and collected the package. There was no store. There was no walk-in.

When I asked for the address or phone number of whichever DTDC centre in Gurgaon had processed the pickup, the response was: "We don't have that information." There are more than six DTDC centres near the pickup pin code. They could not tell me which one.

Call 16: "Your package has been written back to Gurgaon. It is at the origin centre. Please collect it from there."

Call 17, one hour later, different agent: "Your package has not been returned to Gurgaon. It is still in Hyderabad."

Same package. Same tracking number. Same day. One hour apart.

Every call — every single one — ended with: "Our senior team will call you back within 24 hours." I have not received a single callback across 20+ calls spanning 44 days.

The tracking page currently shows "At Destination." The destination field is blank.

Where things stand.

I have filed a complaint on the National Consumer Helpline (Ingram portal)

I have replied to DTDC's supprt with the full documented case.

I have also built a website documenting everything — the full timeline, tracking screenshots, the 20+ call patterns, the contradictory locations, and a submission form for anyone who has had a similar experience with DTDC.

I want to be clear about something. I am not posting this out of anger, though I understand if it reads that way. I am posting this because I have genuinely run out of official channels. The support system has failed completely — not through one bad call or one missed delivery, but systematically, repeatedly, and without a single moment of real accountability across 44 days.

A stranger moved heaven and earth to return this camera. I just needed a courier to drive it 500km.

If anyone in this community has:

• A direct contact at DTDC with actual authority to locate a shipment
• Experience getting resolution after an RTO was filed without notice
• Advice on next steps beyond the Ingram filing
• A similar experience with DTDC you want to add to the record

I would genuinely appreciate it.

Full documented timeline, tracking screenshots, and case details: https://dtdcfailed.com/