Flooring company wants to charge 25% handling fee for an online order (England)
Basically what the title says. I ordered some Karndean flooring online which I haven't received. I emailed them to cancel as no longer needed; they said it will incur a 25% handling fee as that is what Karndean charges them. It doesn't sound right to me; the handling fee is not mentioned anywhere on their website terms and conditions. Am I mistaken or am I being scammed? Thanks in advance.