Quest supply chain problems, Function no help
A week or so ago, I postponed my tests because Quest had run out of some kind of vial or tube needed for some of the tests and I would have to return to complete the testing. Also, they were running behind and I had an appointment elsewhere.
My rescheduled test is tomorrow, and I heard from someone who tested today that they had gotten the last set of vials and the technician didn’t know whether they would be able to restock by tomorrow.
It is a long drive to the lab, along with the fasting/stop supplements thing, so I would like to know if I will be able to complete the tests tomorrow.
I contacted the Function AI chat on their website (not the app), and it wrote that I needed a concierge and gave a link. But that link gave a connection error. Reconnect, retry” etc. gave no response. The bot then said to try a direct button to concierge chat, but that didn’t exist.
Next I tried the AI chat on the phone app and it said they were having a high volume of messages and someone would email me. I guess I will reschedule again rather than risk it.
I long for the time when medical supply chains were intact and you could call a number and talk to someone to sort things out, or at least get information.