I took apart my Arc to do a deep cleaning, and then I made the dumb mistake of not putting it fully back together for a few days (got sidetracked). I just put it back together and I’m missing two parts — a washer and a pivot screw.
I have a Crunch and a Squirt that I need to send in for warranty. If I include a note, will Leatherman add the parts for the Arc when they ship back the Crunch and Squirt?
I used to follow this sub very closely, and I remember hearing mixed experiences with the warranty. Sometimes they would send a spare part no problem, other times they would make you ship it in, and sometimes they’ll say that the warranty is void since you took it apart. Does anyone have recent experience with this?
It feels unnecessary to ship it in since they’re easy parts to install. A washer and a screw probably costs them a penny. Although I can pay for it if Leatherman wants